Terms of Service

Please read these Terms of Service (“Terms”) carefully before using the DataOx website (data-ox.com) and services. These Terms constitute a binding legal agreement between you and DataOx.

1. Acceptance of Terms

By accessing our website, using our services, or engaging with DataOx in any capacity, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. About DataOx

DataOx is a leading provider of data services, including web scraping, data processing, system integration, and custom software development. We serve businesses, universities, and organizations globally with professional data solutions.

3. Services

3.1 Data Services

Our data services include:

• Web scraping and data extraction
• Data processing and enrichment
• Data visualization and analytics
• System integration and API development
• Document processing (IDP)
• Custom data solutions

3.2 Software Development

We provide custom software development services including:

• MVP development
• AI integration
• SaaS platform development
• Web application development
• System integration solutions

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to clients with active agreements.

4. User Responsibilities

4.1 Lawful Use

You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations. You are responsible for ensuring that your use of our services does not violate any local, national, or international laws.

4.2 Data Collection Ethics

When using our data services, you agree to:

• Respect website terms of service and robots.txt files where technically feasible
• Exercise appropriate caution when collecting data that may include personal information
• Make reasonable efforts to comply with applicable data protection laws (GDPR, CCPA, etc.)
• Use reasonable request rates designed not to overload target systems
• Avoid collecting obviously copyrighted material without proper authorization
• Seek appropriate legal counsel regarding data collection compliance where necessary

4.3 Prohibited Uses

You may not use our services to:

• Engage in illegal activities or violate applicable laws
• Collect data for spam, harassment, or malicious purposes
• Infringe on intellectual property rights
• Access systems without authorization
• Interfere with the normal operation of websites
• Collect sensitive personal data without proper legal basis
• Create fraudulent accounts or engage in deceptive practices

5. Intellectual Property

5.1 DataOx Property

All content, software, and materials provided by DataOx, including our website, logos, and proprietary technology, are protected by intellectual property laws and remain the exclusive property of DataOx.

5.2 Client Data

Data collected through our services belongs to you, the client. We do not claim ownership of the data we collect on your behalf, except as necessary to provide our services.

5.3 Service Data

You are solely responsible for ensuring you have the right to collect and use any data obtained through our services. DataOx does not provide any licenses or permissions regarding third-party data.

6. Payment Terms

6.1 Fees

Service fees are determined by the scope of work and are outlined in individual project agreements or statements of work. Payment terms are typically net 21 days from invoice date.

6.2 Refunds

Refunds are handled on a case-by-case basis according to the specific terms of each service agreement. Custom development work is generally non-refundable once commenced.

7. Data Protection and Privacy

7.1 Personal Data Processing

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.2 Client Responsibilities

When our services involve processing personal data, you are responsible for:

• Having a lawful basis for data collection
• Providing necessary privacy notices
• Obtaining required consents
• Complying with data subject rights requests

7.3 Data Security

We implement appropriate technical and organizational measures to protect data processed through our services. However, no system is completely secure, and we cannot guarantee absolute security.

8. Limitation of Liability

8.1 Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. We are not liable for temporary service interruptions due to maintenance, technical issues, or circumstances beyond our control.

8.2 Data Accuracy

We provide data services on an “as-is” basis. While we strive for accuracy, we do not warrant that collected data will be error-free, complete, or suitable for your specific purposes.

8.3 Limitation of Damages

To the maximum extent permitted by law, DataOx’s total liability for any claims arising from these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim in the 12 months preceding the incident.

8.4 Excluded Damages

In no event shall DataOx be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption.

9. Indemnification

9.1 Client Indemnification

You agree to indemnify and hold DataOx harmless from any claims, damages, or costs arising from:

• Your use of our services in violation of these Terms
• Your collection or use of data obtained through our services
• Your violation of applicable laws or third-party rights
• Any negligent or wrongful acts by you or your agents

9.2 DataOx Indemnification

DataOx will indemnify you against third-party claims that our services directly infringe valid intellectual property rights, provided you promptly notify us and allow us to control the defense.

10. Termination

10.1 Termination by Either Party

Either party may terminate ongoing services with 30 days written notice, subject to completion of work in progress and payment of outstanding fees.

10.2 Immediate Termination

We may immediately terminate services if you:

• Breach these Terms and fail to cure within 15 days of notice
• Use our services for illegal purposes
• Fail to pay invoices after reasonable notice
• Engage in conduct that damages our reputation or business

10.3 Effect of Termination

Upon termination, you must pay all outstanding fees. We will provide reasonable assistance in data transition subject to additional fees if extensive work is required.

11. Confidentiality

Both parties agree to maintain the confidentiality of non-public information shared during the course of our business relationship. This obligation survives termination of these Terms.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of EU Jurisdiction without regard to conflict of law principles.

12.2 Dispute Resolution Process

Any disputes will first be addressed through good faith negotiations. If unresolved within 30 days, disputes may be submitted to binding arbitration or resolved through competent courts in EU.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any applicable service agreements, constitute the entire agreement between the parties regarding the subject matter herein.

13.2 Amendments

We may update these Terms from time to time. Material changes will be communicated via email or website notice. Continued use of our services after changes take effect constitutes acceptance.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.4 Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, or technical failures.

13.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

14. Contact Information

For questions about these Terms, please contact us:

Email: hello@data-ox.com

15. Effective Date and Updates

These Terms are effective as of August 11, 2025. We will notify users of any material changes and post the updated version on our website.

By using DataOx services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.